fidelity national home warranty

20/20 exposes the real BBB

• Submitted: Tue, June 27, 2017


• Updated: Tue, June 27, 2017

• Phone: 1-800-308-1420


• Web:www.homewarranty.com/


• Category:Warranty Companies

Fidelity National Home Warranty unacceptable service Nationwide

This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.

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I placed a service call for garage door - the springs and the pull-wire broke and needed replacement. Only mechanical parts. All electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand GENIE.

The technician from Cosco Garage Door Sw came and said he would fix it no problem. When he came back with the parts and finished the job - I was devastated. All electrical parts were replaced by new system called Genesis, he advised me that he did me a favor replacing the motor and this new motor is far superior to GENIE. But not compatible with any other systems, including universal openers, etc. He charged me $90 extra for wall button as he stated HW doesn't cover it and its not compatible with new motor. Why do I have to pay for this if it didn't need to be changed as well as the motor 0- it is not optional accessory, it is part of operating system.

Keypad started malfunctioning in 5 days. I checked the Genesis company on-line to see the warranty and was horrified again.

Genesis is just formed, sells their one model of openers to few repair people on high commission basis, the company is shady, unknown, has no presence in any stores, has no service, no contact phone number, no address, no accessories available and no customer service or support. It is not compatible with any garage openers accessories. I cant order anything or get any service for it anywhere except this Cosco that installed it which is father and son business run by 2 people. I couldn't reach them for 5 days, they didn't return the calls. I contacted HW and asked them to fix it, as well as told them the whole story. They promised me to send technician back but when I finally reached Cosco 1 week later and apparently the guy never heard from HW about coming back. So, many calls later WITH OVER 50 MINUTES +++ wait time every time - I still dont have a functional garage door, my family members cant enter the house as handicap entrance is only through the garage. This is unacceptable.

Also I have a question - the problem was with belt and springs, our old garage door motor by Genie worked well - much better than the new Genesis one. WHY DID HE CHANGE IT? To make more money on you. Also - if he changes the system (for no reason) you should cover new keypad and opener as the system he put in is not universal and not compatible with anything and comes with its own clickers - THERE IS NO ACCESSORY AVAILABLE FOR GENESIS ON LINE OR IN STORES - so he took advantage of us to sell the push-button for $90, when equivalent of it for any other brand sells for $15-20 on line and in Home Depot and Sears. Its thievery and fraud.

This report was posted on Ripoff Report on 06/27/2017 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fidelity-national-home-warranty/nationwide/fidelity-national-home-warranty-unacceptable-service-nationwide-1381775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

No! Better yet! Arbitrate to set the record straight!

fidelity national home warranty

20/20 exposes the real BBB

• Submitted: Thu, October 30, 2014


• Updated: Thu, October 30, 2014

• Phone: (800) 862-6837


• Web:


• Category:Warranty Companies

Fidelity National Home Warranty Cannot Depend on their Contract Concord California

This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.

All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Consumers love to do business with someone that can admit mistakes and state how they made improvements.

Corporate Advocacy Business Remediation and Customer Satisfaction Program.

Show customers why they should trust your business over your competitors.

Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?

Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!

A business' first

line of defense

willing to make a

Does your business have a bad reputation?

Fix it the right way.

Set the record straight:

My experience with Fidelity National Home Warranty is that they will try to avoid paying claims on their home warranty contracts. I bought a house last year in Arizona and the seller offered this to me. I figured maybe it was a good thing. When annual renewal time came around, I renewed but changed the plan to include pool coverage. Consequently, my premium was higher.

I had a part break inside the pipe which pumps water to the pop up heads for cleaning. I didn’t know what was leaking until the tech came out. When I called Fidelity National Home Warranty to set up the service call, they said a leak on an outside pipe would be covered. That’s what it appeared to be when a water gusher came out of the pipe. To a layman, it was obvious a seal in the pipe had broken.

When it came time to replace the part, Fidelity National Home Warranty said that it wasn’t covered because the “cleaning system” isn’t covered. I took exception to that interpretation since the “caretaker” assembly just sends water to the cleaning system but it does absolutely no cleaning itself. I could plainly see in the contract language that skimmers and other obvious cleaning parts like popups were excluded. I spoke to a customer service rep and got no satisfaction. I then talked to a manager named Aaron. I agreed that the cleaning system was clearly excluded in the wording but my position is that the “caretaker” assembly was not. This is how they choose to interpret their contract language even though it is not clear or fair to consumer. (I believe that they should administer claims using exact policy language rather than a meaning they impute on their own.) I would like to make clear that we are talking about a minimal claim for just $180.00, which isn’t much for a pool repair.

I asked Aaron to speak with his supervisor, whom I was told would be a Vice President. Aaron refused twice when asked to transfer me to a Vice President to discuss this matter. Apparently the Vice Presidents at Fidelity National Home Warranty think they are too good to accept calls from mere customers. I was simply told that I would not be transferred to the Vice President. So what this implies to me is that, I can just stuff it if I don’t like the denial.

By way of background, I am also a Vice President at a service company and I would never think of not handling an escalated problem. That is the proper way to deal with customer service issues.

The bottom line is that I was forced to pay the charge of $180 for the repair, and despite asking for the $65 service call to be waived (since they denied my claim). I had to pay that too.

I believe the so called resolution of this matter is unacceptable since I was initially told the repair would be covered. I requested a service call based on that. Fidelity National Home Warranty misrepresented what I could count on them to do for this repair. I could have called someone else and had the work done otherwise and not had to pay for their $65 service call charge.

This leaves me with the conclusion that Fidelity National Home Warranty has subjective and unfair claim practices and that their “contract” is not worth the several hundred dollars they charge for it. You just can’t rely on them to accurately let you know for sure whether something is covered until the tech looks at it. And then you’re out $65 for nothing anyway.

I also strongly recommend against doing business with this company or you may very well regret it.

This report was posted on Ripoff Report on 10/30/2014 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fidelity-national-home-warranty/concord-california-94520/fidelity-national-home-warranty-cannot-depend-on-their-contract-concord-california-1185932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

If you would like to see more Rip-off Reports on this company/individual, search here:

In order to assure the best results in your search:

• Keep the name short & simple, and try different variations of the name.


• Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.


• Use only the first/main part of a name to get best results.


• Only search one name at a time if Company has many AKA's.

Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?

Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!

Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

No! Better yet! Arbitrate to set the record straight!

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Insurance Commissioner Dave Jones Announces $1.25 Million Settlement with Fidelity Companies for Alleged Illegal Rebating Activities

News: 2013 Press Release

SACRAMENTO - Insurance Commissioner Dave Jones announced today that the California Department of Insurance (CDI) has reached an agreement with Fidelity National Title Insurance Company, to resolve allegations of illegal rebating activities between 2003 and 2011. Under the settlement terms, the companies, all affiliates of Fidelity National Financial, Inc., agreed to pay $1.25 million in penalties and $175,000 to CDI for reimbursement of its costs.

" Illegal rebates by and to those involved in the home purchasing process compromise the best interests of the consumer," said Commissioner Jones. "Illegal rebate activities drive up the cost of title insurance, escrow, and home warranty policies, which add to the cost of buying a home. I will continue to take aggressive enforcement actions to ensure fair pricing for consumers."

CDI alleged that, between 2003 and 2011, the Fidelity companies entered into agreements with various realtors and other settlement service providers to pay a purported "sublicensing fee" to access orders placed with the Fidelity companies using a technology platform known as "TransactionPoint." The "sublicensing agreements" were alleged to be a conduit for unlawful payments to realtors and others to induce the referral of title, escrow and home warranty business. TransactionPoint was developed by Fidelity National Financial, Inc.

Fidelity companies were very cooperative in the investigation and negotiations leading to this settlement and a related settlement involving TransactionPoint presently being finalized between Fidelity and the District Attorneys of Ventura and San Diego Counties.

"During the settlement negotiations, the Fidelity companies were highly cooperative," added Jones. "I commend the companies' immediate action to halt the TransactionPoint fee arrangements."

Media note: Additional companies included in this settlement are: Chicago Title Insurance Company, Ticor Title Insurance Company, Security Union Title Insurance Corporation, Lawyers Title Insurance Corporation, Fidelity National Title Company, and Fidelity National Home Warranty Company.