fidelity national home warranty

20/20 exposes the real BBB

• Submitted: Thu, October 30, 2014


• Updated: Thu, October 30, 2014

• Phone: (800) 862-6837


• Web:


• Category:Warranty Companies

Fidelity National Home Warranty Cannot Depend on their Contract Concord California

This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.

All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Consumers love to do business with someone that can admit mistakes and state how they made improvements.

Corporate Advocacy Business Remediation and Customer Satisfaction Program.

Show customers why they should trust your business over your competitors.

Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?

Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!

A business' first

line of defense

willing to make a

Does your business have a bad reputation?

Fix it the right way.

Set the record straight:

My experience with Fidelity National Home Warranty is that they will try to avoid paying claims on their home warranty contracts. I bought a house last year in Arizona and the seller offered this to me. I figured maybe it was a good thing. When annual renewal time came around, I renewed but changed the plan to include pool coverage. Consequently, my premium was higher.

I had a part break inside the pipe which pumps water to the pop up heads for cleaning. I didn’t know what was leaking until the tech came out. When I called Fidelity National Home Warranty to set up the service call, they said a leak on an outside pipe would be covered. That’s what it appeared to be when a water gusher came out of the pipe. To a layman, it was obvious a seal in the pipe had broken.

When it came time to replace the part, Fidelity National Home Warranty said that it wasn’t covered because the “cleaning system” isn’t covered. I took exception to that interpretation since the “caretaker” assembly just sends water to the cleaning system but it does absolutely no cleaning itself. I could plainly see in the contract language that skimmers and other obvious cleaning parts like popups were excluded. I spoke to a customer service rep and got no satisfaction. I then talked to a manager named Aaron. I agreed that the cleaning system was clearly excluded in the wording but my position is that the “caretaker” assembly was not. This is how they choose to interpret their contract language even though it is not clear or fair to consumer. (I believe that they should administer claims using exact policy language rather than a meaning they impute on their own.) I would like to make clear that we are talking about a minimal claim for just $180.00, which isn’t much for a pool repair.

I asked Aaron to speak with his supervisor, whom I was told would be a Vice President. Aaron refused twice when asked to transfer me to a Vice President to discuss this matter. Apparently the Vice Presidents at Fidelity National Home Warranty think they are too good to accept calls from mere customers. I was simply told that I would not be transferred to the Vice President. So what this implies to me is that, I can just stuff it if I don’t like the denial.

By way of background, I am also a Vice President at a service company and I would never think of not handling an escalated problem. That is the proper way to deal with customer service issues.

The bottom line is that I was forced to pay the charge of $180 for the repair, and despite asking for the $65 service call to be waived (since they denied my claim). I had to pay that too.

I believe the so called resolution of this matter is unacceptable since I was initially told the repair would be covered. I requested a service call based on that. Fidelity National Home Warranty misrepresented what I could count on them to do for this repair. I could have called someone else and had the work done otherwise and not had to pay for their $65 service call charge.

This leaves me with the conclusion that Fidelity National Home Warranty has subjective and unfair claim practices and that their “contract” is not worth the several hundred dollars they charge for it. You just can’t rely on them to accurately let you know for sure whether something is covered until the tech looks at it. And then you’re out $65 for nothing anyway.

I also strongly recommend against doing business with this company or you may very well regret it.

This report was posted on Ripoff Report on 10/30/2014 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fidelity-national-home-warranty/concord-california-94520/fidelity-national-home-warranty-cannot-depend-on-their-contract-concord-california-1185932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

If you would like to see more Rip-off Reports on this company/individual, search here:

In order to assure the best results in your search:

• Keep the name short & simple, and try different variations of the name.


• Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.


• Use only the first/main part of a name to get best results.


• Only search one name at a time if Company has many AKA's.

Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?

Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!

Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

No! Better yet! Arbitrate to set the record straight!