fidelity national home warranty

20/20 exposes the real BBB

• Submitted: Tue, June 27, 2017


• Updated: Tue, June 27, 2017

• Phone: 1-800-308-1420


• Web:www.homewarranty.com/


• Category:Warranty Companies

Fidelity National Home Warranty unacceptable service Nationwide

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I placed a service call for garage door - the springs and the pull-wire broke and needed replacement. Only mechanical parts. All electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand GENIE.

The technician from Cosco Garage Door Sw came and said he would fix it no problem. When he came back with the parts and finished the job - I was devastated. All electrical parts were replaced by new system called Genesis, he advised me that he did me a favor replacing the motor and this new motor is far superior to GENIE. But not compatible with any other systems, including universal openers, etc. He charged me $90 extra for wall button as he stated HW doesn't cover it and its not compatible with new motor. Why do I have to pay for this if it didn't need to be changed as well as the motor 0- it is not optional accessory, it is part of operating system.

Keypad started malfunctioning in 5 days. I checked the Genesis company on-line to see the warranty and was horrified again.

Genesis is just formed, sells their one model of openers to few repair people on high commission basis, the company is shady, unknown, has no presence in any stores, has no service, no contact phone number, no address, no accessories available and no customer service or support. It is not compatible with any garage openers accessories. I cant order anything or get any service for it anywhere except this Cosco that installed it which is father and son business run by 2 people. I couldn't reach them for 5 days, they didn't return the calls. I contacted HW and asked them to fix it, as well as told them the whole story. They promised me to send technician back but when I finally reached Cosco 1 week later and apparently the guy never heard from HW about coming back. So, many calls later WITH OVER 50 MINUTES +++ wait time every time - I still dont have a functional garage door, my family members cant enter the house as handicap entrance is only through the garage. This is unacceptable.

Also I have a question - the problem was with belt and springs, our old garage door motor by Genie worked well - much better than the new Genesis one. WHY DID HE CHANGE IT? To make more money on you. Also - if he changes the system (for no reason) you should cover new keypad and opener as the system he put in is not universal and not compatible with anything and comes with its own clickers - THERE IS NO ACCESSORY AVAILABLE FOR GENESIS ON LINE OR IN STORES - so he took advantage of us to sell the push-button for $90, when equivalent of it for any other brand sells for $15-20 on line and in Home Depot and Sears. Its thievery and fraud.

This report was posted on Ripoff Report on 06/27/2017 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fidelity-national-home-warranty/nationwide/fidelity-national-home-warranty-unacceptable-service-nationwide-1381775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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