Anyone have experience with this company? We are currently using them and have had no issues until now. Our old oven that is probably twenty years old went out on us. The start button the control panel went out. They used J and R appliance and repair to come out and 'fix' it. The guy had no clue as to what he was doing. He didn't even know where to look to find the model number of the unit. After I showed him the model number, he said he needed to order a part. Well 3 weeks later and fightingtooth and nail to get them back on the phone, they lie to us and say that the part is on the way.
We get frustrated and call our Fidelity back to complain about the company they sent out. They told us that the repair company told them that they do not make the part for our oven anymore. The options now are for them to replace our oven with a single item of their choosing or to cut us a check for roughly 650 for us to pick out own out and have it installed.
They stated that the oven must fit our current cutout dimensions where our old one is or we will be responsible for making it fit. The part that gets me is that the drop in oven that they are willing to give us costs $1500 but they only want to give us $650 in cash if we want to go the route of picking out our own. Anyone have any luck squeezing more money out of the warranty company?
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OGRES 2582 posts
In my very humble opinion. take the money and find your own.
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gthawk 2761 posts
Take the $650. Home warranty companies are the worst of the worst. Let us know if they ever actually send you the $650.
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originalwombat 7153 posts
Agree. Take the money. You can get a decent oven for that price. Find a scratch and dent at HD or Lowes.
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jacketJP 2888 posts
Agree. Take the money and run. I'm actually surprised they are willing to give you $650. There is a Sears Outlet in Marietta. With the $650 in your pocket, you can get a fine oven for a couple hundred bucks.
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GTKirk99 6636 posts
Agree with the others. Home Warranties might actually be a worse product than Mobile phone insurance. Based on my experience, I'd decline a home warranty if offered one for free.
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Bueller86 6986 posts
we got a home warranty from the seller as a condition of buying the house - what a waste.
The warranty company argued about all claims until I threatened to not renew until they fixed my claims. They did fix themeventually with sub-par workmanship and then I still didn't renew --- they sucked that bad. When they called me back for renewal, I informed them that I was sub-contracting the renewal decision to a third party who would call the warranty company in 3-5days. or maybe 5-10 days. or maybe not at all.
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originalwombat 7153 posts
Agree with the others. Home Warranties might actually be a worse product than Mobile phone insurance. Based on my experience, I'd decline a home warranty if offered one for free.
The only scenario where I think it makes sense is when you are a) in home with an old roof and systems, and b) in a tight financial situation. You're basically paying $600 to not have to potentially come up with several thousand.
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GTKirk99 6636 posts
Agree with the others. Home Warranties might actually be a worse product than Mobile phone insurance. Based on my experience, I'd decline a home warranty if offered one for free.
The only scenario where I think it makes sense is when you are a) in home with an old roof and systems, and b) in a tight financial situation. You're basically paying $600 to not have to potentially come up with several thousand.
Which seems to make sense - until you consider that they are usually choosing the vendor that gets used for whatever work that needs to be done. And they're going to choose the lowest priced vendor - and probably a vendor you would never otherwise choose. Having a home warranty cost me a lot more money in dealing with A/C issues than it saved me because they used a completely incompetent vendor that caused repeated issues (not to mention dozens of wasted hours and nights sleeping in the basement because my A/C wasn't working in the dead of summer).
They also have a lot of built in "outs" to having to pay for things.
PS - I don't think any home warranties cover the roof.
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gtjackets1729 4882 posts
I had a home warranty that came with my house. I had a small leak in my stack system. Figured I'd call the home warranty company since I had one. They sent some 18 year old plumber dude out the next day, took my $75 copay and said the system was illegally installed, and they'd have to tear up the concrete to replace it for a cool $3k and had to report me to the county. Didn't tell me why and never returned my calls when I tried to contact them. I ended up paying someone else about $50 to fix it and its been leak free. Never heard from the county either.
Since then I've had a few other small issues pop up and didn't bother to contact the warranty company. Let in expire a few months ago and didn't think twice about wastin $600 to renew it.
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burlgt 2920 posts
The only way to deal with home warranty companies is filing suit in court. You have to get independent opinions and quotes and then file suit to get their attention. It's a big hassle but it did net me a furnance b/c their contractor claimed they needed a bigger footprint to replace a 25 year old furnance (they are smaller, not bigger now) along with thousands of gas/vent work. No contractor I independently contracted said any of that.
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mihalak 626 posts
Update: We ended up taking the money. Got about 80 more bucks out of them. We converted to a free standing/slide in oven by cutting the counter up a little. So much cheaper and we ended up netting about 150 in the deal. Found a scratch and dent that was marked down from 900 to 500 at the Sears outlet at discover mills.
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ivery40 9883 posts
Your experience may depend on the warranty company, and what appliance/system needs repairing. I imagine there aren't a lot of "oven repair" specialists out there.
I actually had a good experience - my A/C unit went out. Warranty company sent out their A/C company to look it over, said I needed a new one. I had to spend $600 to cover some part (I can't remember what) - which seemed like baloney, but I ended up spending $600 on a $3,000 condenser unit.
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ivery40 9883 posts
I agree with the others, by the way, - not worth going through that hassle to fix a 20 year old oven when they offer you $650.
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stinger78 24499 posts
Honestly speaking, I've always looked at home warranties as protection against major failures, such as electrical, plumbing or HVAC, and the residual damage they can cause. IMO, you did the right thing by taking the money and making it fit your budget. Don't sweat the small fry stuff.
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rugbyjacket 4465 posts
As a general rule, I never go with any kind of "extra" or "extended" warranty just because they are such a pain to deal with. We bought a refrigerator/freezer from BrandsMart 3 years ago. At the time of sale they must have been running a sales spiffon the 5 year warranty. The sales person asked. I said no. Then they said they would lower the price of the unit so I had no additional out of pocket expenses. I initially said no, but Iwill take the lower price. I started to walk away when they said they couldn't do that without adding the warranty, but then realized the deal I was getting before the warranty was too good to walk away from, so I bought it. 6 months later, several of the fans were making horrible noises, so I called the warranty company, they came out and said "we don't work on GE appliances, you will need to contact them, especially since it is under their warranty now" I asked what happens after 1 year. he didn't know. The GE guy came out and did some software upgrade and said he had to order a new fan and insulation package and he would be back the next day to install. Next day, no word from GE (who I later found out was yet another sub-contractor and just familiar with GE), I call telling them I am waiting on a repair man to come fix my fridge. they ask if the parts have shown up. I asked why and they siad the parts were shipping to my house, and once they showed up I needed to call and schedule a time for a repairman to come out and install. I am pissed at this point because he said he would install that day and it is sounding more and more like it isn't happening, so after a couple of transfers I am talking to the customer service supervisor and they are telling me there is nothing they can do that day, as we are talking the parts are delivered in a box almost big enough to put the entire refrigerator in, so I tell them the parts are here. but now it is too late to get someone new out, I say fine, send someone tomorrow (Saturday). they say sorry we don't work on Saturday. Ispin off into a whole new world of pissed off. I have taken two days off work now for them to come out and fix nothing. And now I am going to have to take another day. I ask how they are going to compensate me for that since they have told me it was going to be fixed that day and they didn't follow through. they said sorry, nothing we can do. Finally I said give me your technical group, I have the parts I will fix the damn thing myself (and never buy a GE appliance again. we have a kitchen full of them, but never again). they tell me I can't do that as it takes special mechanical and electrical knowledge. I call BS they can send the service manual, because I know more mechanical and electrical "stuff" than the technician they sent over the day before. so after a few more transfers, I am talking with some regional VP who is apologizing profusely and sending me links to their technical manual and sending me e-mails that the warranty will not be voided if I do the work etc.
So the next morning, SWMBO goes out to meet some friends for lunch and "the boy" and I gut the fridge, replace the parts (we have learned long ago that anything that requires large disassembly of "her things" is best done when she is not there. she FREAKED out when I had most of the interior of her car in the front yard while installing a factory XM stero a few years ago). Replaced the parts. "the boy" who was 13 at the time did most of the work. and got it back together just before SWMBO got back.
Long story short. I hate warranty companies.
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okeefe 11437 posts
Update: We ended up taking the money. Got about 80 more bucks out of them. We converted to a free standing/slide in oven by cutting the counter up a little. So much cheaper andwe ended up netting about 150 in the deal. Found a scratch and dent that was marked down from 900 to 500 at the Sears outlet at discover mills.
This is something I really don't understand. Why is a built in oven twice the price ofa free standing oven with cook top burners ?
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